DISCUSSION TOPICS

What are common types of  IVRs?

What are the Benefits of Outsourcing?

What are AVC's Capabilities?

What are the Benefits of an IVR?

How much does an IVR Cost?

 

 

 

INTERACTIVE VOICE RESPONSE

IVR, short for Interactive Voice Response, is a telephony technology in which a caller interacts with a  software application by using either a touch-tone telephone or the caller's voice.  An Interactive Voice Response solution can retrieve information from a database and play it to the caller, enter the caller's responses into a database, send emails, faxes, pages or pretty much anything else required by the caller.  The beauty of an IVR is that the caller requires no human interaction to accomplish a series of tasks.  This allows corporations to reallocate valuable personnel resources to other divisions within their organization.  At AVC we  work with your company in developing, programming and hosting an IVR solution that will satisfy your business needs. 

INTERACTIVE VOICE RESPONSE (IVR)
 

What are some common types of IVRs?

 

These are just a few types of commonly used IVRs, however it only scratches the surface.  If you have any type of repetitive business activity that is currently handled by one or more employees then an IVR can most likely automate that process.  Please feel free to call AVC and we would be happy to discuss your situation.

 

Account Information

Customers can now call a dedicated toll free number, log into the system with their customer ID and password and retrieve account information.  Very useful for banks, financial institutions, insurance companies, etc. 

 

Surveys and Polls

How much does it cost your organization to do simple surveys?  How many employees does it take to reach tens of thousands of people?  With an IVR you can easily use it to conduct either incoming or outgoing surveys.  The best part is the information can be automatically imported into your systems to analyze.

 

Order Entry Transactions

Wouldn't it be nice for your repeat customers to be able to place orders quicker?  With an IVR  your customers can place orders easily over the phone.  AVC then will automatically import your orders on a regular basis for you to fulfill.  No more human errors with manually entering phone orders, now you can get it right 100% of the time. 

 

Time Card Reporting

Do you have a workforce of sales and service personnel spread across the country?  How do they currently report their hours worked each day?  Is there a team of people whose only job requirement is to perform data entry on this information?  If so AVC can save you thousands of dollars by automating this process.

 

Information Lookup

Think of all the possibilities with this type of IVR.  Stock quotes, daily prices, directions, etc can all be handled by an IVR.  Callers will get this information quicker and more accurately.

 

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What are the Benefits of Outsourcing?

 

Outsourcing, the practice of using outside firms to handle work normally performed within a company, has always been a familiar concept to many entrepreneurs. Functions such as payroll processing, accounting, distribution, web hosting, amongst many others are routinely outsourced by small companies.  Many large companies turn to outsourcing to cut costs.

 

Even though entire industries have been formed to provide outsourced services not many businesses thoroughly understand the benefits of outsourcing. Everybody knows that outsourcing can save money, and in many cases it will, but that's not the only reason to do it. Wise outsourcing, that is the practice of outsourcing ancillary functions and not functions related to your core competencies, can provide a number of long-term benefits:

 

Control Capital Costs

Controlling capital costs may not be the only reason to outsource, but it's certainly a major factor. Outsourcing converts fixed costs into variable costs, releases capital for investment elsewhere in your business, and allows you to avoid large expenditures. The money saved from outsourcing can be used in revenue producing activities.

 

Reduce Labor Costs

Hiring and training staff is very expensive, especially with an above average turnover.   When an employee exists your company you are not just losing an employee, you are more importantly losing the intellectual capital they are bringing with them.  Your company then has to deal with the added expense of finding the best candidate, training them properly and allowing time for the learning curve.

 

Start New Projects Quickly

AVC has the resources in place to start new projects quickly.  Existing customers open new offices all of the time.  Without AVC they would need to spec the equipment, put it out to bid, evaluate the responses, purchase the equipment, have it installed, hire a staff to manage it and train the staff. This can take hundreds of man hours to complete and potentially months of down time.  With AVC our customers make one phone call to us and we can have them up and running in a 1/4 of the time it would have taken them.

 

Focus On Your Core Business

Every business has limited resources, if not there wouldn't be any unemployment. Outsourcing helps companies  focus their activities towards work that serves their customer.  

 

Reduce Risk

Every business investment carries a certain amount of risk. Technology, government regulations, etc all change very quickly. AVC assumes and manages this risk of owning and operating voice messaging equipment for you.  Considering this is our core competency, we have the experience and resources to manage and avoid the risk better than anyone.

 

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What are the Benefits of an IVR?

 

Extended Hours of Operation

An IVR will enhance your service to customers, vendors, business partners, patients and even your employees by making your information accessible 24 hours a day 7 days a week.

 

Automated Tasks

IVRs are excellent at replacing repetitive tasks within your organization.  An IVR will not only perform the same task quicker it will also maintain perfect data integrity as there is no chance of human error during data input.

 

Reduced Costs

IVRs have the ability to reduce costs in a number of ways.  They have the ability to lower your personnel requirements, reduce your need for capital expenditures and lower your operating costs significantly.

 

Speeding Response Times to Callers

No matter how large your call center might be the odds are you still have times of the day when callers are put on hold.  Many of these calls can easily be sent to an IVR to handle routine requests making it quicker for callers to receive the information that they require.

 

 

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What are AVC's capabilities?

 

AVC has been in business since 1988 offering an incredible voice messaging solution to businesses of any size.  We have received 2 patents on our custom integration technology so our programmers are recognized for their out of the box thinking and incredible designs.  AVC has been custom designing, programming and hosting IVRs for over 8 years so we have a wealth of experience to offer your company.  Please feel confident in our ability to design any type of IVR.  AVC will work with your company throughout the design, implementation and hosting of your IVR solution. 

 

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How much does this service cost?

 

AVC prices our solution based upon a monthly rental and usage model.  We do not charge for any programming time or equipment costs which can literally save tens of thousands of dollars.  All of our IVR solutions are priced starting at $295.00 per month plus usage.  Depending on the type and complexity of your specific requirements our usage charges can be based upon the total time the system is accessed or on a per system access charge.  Of course AVC offers significant quantity discounts for customers that plan on having higher than average amounts of usage.  To get a firm fixed price for the term of a contract please call AVC to discuss your requirements and we will be happy to offer an outline of your solution along with a formal quote.

 

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